Question 1

Is this an escorted tour?

Accepted Answer

Our vacations are not typically ‘escorted.’ You are not tied into a specific group, or a rigid daily itinerary but rather have the freedom of ‘independent’ travel.

This allows you, with the help of our Canadian Insiders, to personalize your trip to suit your occasion, interests, timeframe and budget. We’ll guide you through the process and provide the reassurance of seamless connections, customer service support, and scheduled activities tailored to your taste.

Question 2

Can I customize this trip?

Accepted Answer

Your trip can be as rich as you’d like, and completely arranged around your interests and needs. The greatest benefit of working with us is our local knowledge. You can customize your trip and decide what you’d like to see and do.

If your trip is a special occasion, we’ll make sure it is unforgettable. Or if you’re traveling with a group, we’ll take care of the logistics so you can share time together stress-free.

Question 3

Can I modify the trip's length by spending more or less time at certain locations?

Accepted Answer

Absolutely! We personalize all our clients’ trips to fit their exact tastes and needs. You can add days at locations that you’d like to explore and spend more time at. Or leave out certain areas that don’t interest you as much. Discuss your travel goals with our Vacation Advisors who make sure that your trip fits your needs and budget.

Question 4

Where do I stay on my trip?

Accepted Answer

We partner with many hotels across the country that offer a variety of service levels and unique experiences. Choosing a hotel is based on local availability and personal preference, and our Insiders will help you find the perfect place to rest your head so that you can have the best experience possible.

Question 5

On some trips, I see hotels referred to as Comfort, Superior, and Deluxe. What is that?

Accepted Answer

On some of our trips, you’ll see that we categorize our hotel rooms by Comfort, Superior and Deluxe class, which generally translates into the traditional 3-, 4- or 5-star designation (equivalent to Sheraton and Fairmont). However, sometimes we use the same hotel for more than one category and distinguish the room by size, floor level or view.

Our Comfort Level hotels include our favorite 3 star hotels, in great locations and with excellent service.

Our Superior Level hotels provide amazing value for clients wanting something more upscale but not at the price of a top-end 5 star resort. Superior level hotels are some of our favorites because of the character and unique charm that you won't find at the average chain hotel.

In Deluxe Level hotels, it's likely you'll be staying at one of the iconic Canadian Fairmont Hotels in a room with a view. Built for the Canadian Pacific Railway in the early 20th century, these hotels are luxurious and full of history – ensuring an experience you'll never forget.

Question 6

What amenities will my hotel have?

Accepted Answer

Hotel amenities can vary by property, so your Vacation Advisor will discuss what’s most important to you, such as air conditioning, parking, laundry, swimming pool, spa, onsite restaurants, or 24-hour room service.

Question 7

Are hotel rooms accessible?

Accepted Answer

Accessible hotel rooms vary by hotel, ranging from partially accessible to fully barrier free. Your Fresh Tracks Vacation Advisor will make sure to find the right room for your needs.

Question 8

How much does my trip cost?

Accepted Answer

All our trips are personalized to fit our clients’ schedule and budget. The price of your trip generally depends on the travel season, train service, accommodations, and the sightseeing tours you take. When you request a quote you’ll be provided with the detailed information you need

Question 9

Am I on the train the whole time?

Accepted Answer

Most of our trips include stops to get off the train to explore Canada’s beautiful locations, national parks and unique cities. However, if you’re keen to maximize your time onboard, we’ll pair you up with the perfect train experience.

Question 10

What is the Rocky Mountaineer experience like?

Accepted Answer

Rocky Mountaineer operates daylight touring trains, which travel along three of the most spectacular routes in Western Canada. You’ll enjoy onboard commentary, award winning service, and incredible food.

Question 11

What meals are included on Rocky Mountaineer?

Accepted Answer

Meals (breakfast/lunch), snacks, non-alcoholic and alcoholic beverages are included on the Rocky Mountaineer train. The menu varies by day, route, and direction. You'll get to taste a variety of dishes made with regional ingredients, like Alberta Beef or B.C Salmon. The drinks menu features local wines, craft beer, tea, coffee, and more.

Most dietary requirements can be accommodated by Rocky Mountaineer with advance notice. Please let your Vacation Advisor know if you have any allergies, special requests or requirements.

Question 12

What level of physical activity is required for sightseeing tours in Banff National Park?

Accepted Answer

Our itineraries allow you to choose your preferred activities and excursions in each location. Many of our guests are very active, while some simply want to relax. In Banff National Park, activity options include walking tours, small group bus tours, lake cruises, helicopter flights, and more. Let us know your activity and fitness level and we will find tours to suit you. For more details, please see the full trip itinerary or speak to one of our Vacation Advisors.

Banff and the Canadian Rockies Explorer

Vancouver to Banff on the Rocky Mountaineer train

Time to explore Vancouver, Whistler or Victoria

Scenic rail journey on the Rocky Mountaineer

Spend three full days in Banff National Park

Excellent choice of activities, catered to your interests

See glaciers, emerald lakes, forests and wildlife

Your Questions Answered

What’s Included

Frequently Asked Questions

Is this an escorted tour?

Can I customize this trip?

Can I modify the trip's length by spending more or less time at certain locations?

Where do I stay on my trip?

On some trips, I see hotels referred to as Comfort, Superior, and Deluxe. What is that?

What amenities will my hotel have?

Are hotel rooms accessible?

How much does my trip cost?

Am I on the train the whole time?

What is the Rocky Mountaineer experience like?

What meals are included on Rocky Mountaineer?

What level of physical activity is required for sightseeing tours in Banff National Park?

Sample Itinerary

Arrive in Vancouver

Explore Vancouver

Rocky Mountaineer Train - Vancouver to Kamloops

Rocky Mountaineer Train - Kamloops to Banff

Discover Banff National Park

Explore Banff National Park and the Icefields Parkway

Venture into Banff National Park

Leave the Canadian Rockies

Sample Itinerary

Prices

View full itinerary

Accommodations

Moose Hotel and Suites

Personalize This Itinerary

Private Icefields Tour

Discuss your Canadian train vacation with a local travel expert

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